At Concordia Lutheran Ministries, our employees are at the heart and hands of our mission – they care for our residents and patients with their hard work, kindness and empathy and keep our organization running with their leadership, vision and dedication.
Watching our amazing staff handle the unprecedented challenges of 2020 that continue into this year has been truly inspiring, so we chose to highlight just a few in our 2021 Concordia Calendar as a proclamation of gratitude for their many contributions. Though we wish there could be 3,000 pages in the calendar to feature all of our employees, this small sampling is representative of our extraordinary staff as a whole. Each month, we’ll introduce you to the talented, compassionate team members featured in our calendar.
June’s employee is Kristen Snow from our Concordia at Cabot team who, as you’ll read, wears many hats to assist both our residents and fellow team members. After you read her story below, be sure to check out the video to hear more about her Concordia career!
Q: What is your current position at Concordia and when did you begin your career with the organization?
Kristen: My current position at Concordia at Cabot is a Nursing Assistant, Medication Technician and Mentor. I began my Concordia career in January of 2019 as a Nursing Assistant, and have been adding layers onto my career such as becoming a Medication Technician and Mentor. I look forward to adding on many other layers down the road.
Q: Why do you choose to work for Concordia?
Kristen: Concordia offers so much room to grow. I have never felt prouder to be a part of an organization until now. Concordia has given me so much confidence in what I do, and who I am. Ever since I was a little girl, all I have ever wanted to do is help people and take care of those who need it. Concordia has most definitely fulfilled that dream for me with all of the opportunities I have to be hands-on with all of our patients and residents. Now as I’m still growing, I plan on attending nursing school and I don’t think it would have ever been possible without Concordia’s flexible schedule, support, and their tuition program.
Q: What aspects do you love most about your career?
Kristen: I love getting to know our residents. They have lived a lot of life and have interesting stories to tell! Feeling appreciated by my residents and their families is also very rewarding. I also feel very fortunate that I get to work with a great group of co-workers!
Q: How do you best serve your residents?
Kristen: By showing empathy and making them all feel important. Always having a positive and cheerful attitude, there’s nothing I love more than to make all of my residents laugh and smile. I strive to make my time with each resident a bright spot in their day. And also, by remaining attentive to their health needs.
Q: How do you decompress after a long day at work?
Kristen: After a long day at work, I like to drive home without music to reflect on my day and focus on the positives even if it was a tough day. I like to come home and sit down and relax with my family. My three girls enjoy hearing about my day, and they call me “Nurse mommy” – which really makes me smile. I also enjoy relaxing in the hot tub and listening to music with a glass of wine. I also have three dogs and two cats… I enjoy coming home to a million wagging tails and puppy kisses!!!
Q: Can you tell us about a time you and/or your co-workers went above and beyond during the pandemic?
Kristen: The pandemic has been so hard on our residents and staff. We all worked together to be there for all of our residents when their loved ones were not able to be. During Christmas, I had a resident who was getting very depressed and upset that they couldn’t spend time with their family. On my day off, I went in and called her family from my cell phone and we Facetimed while she opened all of her Christmas gifts that her family sent in for her. The smiles, tears, and happiness will forever stay in my heart, and I feel very grateful that I was able to do that for this particular resident and their family. Though they were not able to be beside each other in person to enjoy this moment together, I feel like I was able to give them the next best thing!
To learn more about the career opportunities at Concordia at Cabot, visit www.concordiacareers.org. To request a free copy of the 2021 Concordia Calendar, call the Public Relations Department at 724-352-1571, ext 8268.
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